1 reviews | Active since Dec 2020
Sales contract means nothing to Motus
This disappointing and unprofessional engagement involves the sale of a second hand vehicle (Mini Cooper S). We were mid flight in sales deal with Motus Honda East Rand Auto for a vehicle (as a cash buyer) with a signed quote. The only item outstanding (and condition) was a request from us to Motus for a service record from the dealer. This agreement took place on a Friday, shortly after a test drive was offered by the staff at Motus, which incidentally was meant to happen the day before (we were stood up). We were all ready to conclude the purchase (subject to the service record checking out), not to be told a couple of hours later that the car has been made available to someone else who has had their finance approved?? Sorry for us, your effort and time of a sales agreement means nothing. Escalated this to the highest level of Motus, CEO, Osman Arbee, and after waiting the for a response on Monday, eventually get told, oh, sorry the vehicle is sold to someone else. Either these guys just don't want to do business while following a professional process, or are just apathetic and slack, as there is definitely a taste of "I just don't care about you or any new prospective customers".
I am actually glad in the end the deal did not go ahead, as there is no knowing of what other issues might have cropped up. Advice: GO SOMEWHERE ELSE....
Thank you for making contact. We have forwarded your mail to the dealership
Thank you for making contact. We have forwarded your mail to the dealership
