Sadly dissapointed

on the 20/12/17 I took my car to the wonder waters multi franchise and wonderboom Pretoria to have my brakes checked out as the evening before it was making an odd sound, the receptionist was great, she explained to me how busy they are but due to the breaks being such a critical item she would do her best to arrange my car gets attention either on the day or the latest the next day, which I was fine with, I then asked her to ask a service agent to take a look and the discs and pads before I left so I could have an idea of what could be the problem, a foreman came to have a look he was extremely rude to me, he was telling me what is good for me he did not even ask me he was acting like its his car and he will be paying the bill, then he told me he does not know when it will be attended too I told him its no problem as long as its no later than tomorrow as explained by the receptionist, he then told me i cant tell him when it will be fixed and a whole lot of other ill words, i was so angry but i decided not to entertain him.

later that day i was told by a service agent that my car brakes need to be replaced and what the cost will be, i gave them the go ahead, by 16:50 i came to pick my car up i settled the bill and they brought my car around before i got into the drivers door i saw a few scratches which i know was not there and they would too since they to an inspection before taking any car into their possession, i called the guy who assisted me and showed him and he said he would ask the manager to call me since the 22/12/17 i have not received any communication from the dealership with regards to the above mentioned, a lady called me the week after to ask me how was my experience as they always do and i have explained to her what happened but nothing has changed.

I was utterly disappointed, i bought my car at the same dealership and just because some people are *********** or lack customer service they damage the brand which the world looks at, people can be replaced but the reputation of a place or organization cannot just restart, people forget that we are the brand ambassadors of whoever we are employed for. im very surprised that i have not been called as yet it shows how existent the customer care is.