IG
Irene G

1 reviews | Active since Oct 2013

25 Sept 2018, 18:32

Rude and non existent service

I dropped my car at multifranchise stikland on Thursday morning, after I noticed that my fuel tank was leaking after I filled my car up with petrol. Roche Badenhorst signed it in - no feedback from them after 4.30 that day, after I called several times - no feedback on Friday - my car has been kept whole long weekend. Emailed Roche, Jonathan Sampson, shillton and dealer principle Eugene du Plessis - nobody bothered to respond until 1.30pm today after several emails - still no feedback from Chery SA with regards to the warranty which is valid for 5 years and no definite answer as to when fuel tank will be delivered. As to my petrol that has been leaking since Thursday, goodness alone knows what is happening there as I also don't get response to that question. I cannot believe the ****, non existent service I have received from this service center and not only now but for the past 3 years - on every annual service due - such attitudes from the service advisors, charged me for wheel alignment that was never done, as I marked my wheels to see if wheel rotation had been done before balancing and alignment - ******* on top of **** service!!!!!! I will never recommend them to anybody and people should stop going there and buying cars from imperial I will be never make that mistake ever again!!!!!

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Replies (3)
Motus Select
Motus Select's reply26 Sept 2018, 06:52
Official

Good morning Irene

Thank you for bringing this to our attention. I will take this matter up with the branch concerned for feedback

Kind Regards

Mike Dovey Imperial Select Customer Care

IG
Irene G's update26 Sept 2018, 17:08
Reviewer Update
thank you for your response. Wow if not getting any feedback wasn't bad enough - today I get told that my fuel tank is not on the list for warranty - so I need to pay for this part and labour myself - SERIOUSLY - How does a fuel tank get cracks and leaks after 3 years - I had a car for 10 years and never had to replace the fuel tank. What **** do they make nowadays ? You pay so much for a car and warranty and for maintenance plans and then when things break due to wear & tear or factory/manufacturing defaults - the warranty all of a sudden has expired and claims are denied !!! Can this service get any worse ? I am so ****ed off - its beyond words !!!!! Oh, and the rest of my issues are still being side stepped - they are just concerned about the issue where they can make money - no other responses on my brakes that has been an issue for the past 3 years - WOW its enough to make anyone scream !!!!!
Motus Select
Motus Select's reply27 Sept 2018, 07:08
Official

Good morning Irene

I have forwarded this matter to Chery Head Office Customer care in order that they can look into this matter regarding the warranty

Regards

Mike Dovey Imperial Select customer care