sR
shaun R

1 reviews | Active since Oct 2012

11 Mar 2015, 11:45

RIPOFF

END OF JANUARIE EARLY FEBRUARY I WENT TO IMPERIAL SELECT WHERE I TRADED IN MY VW POLO 2013 FOR A TATA XENON 2013, MY VEHICLE WAS IN VERY GOOD AS NEW CONDITION WITH NO PROBLEMS AT ALL. SINCE DAY ONE WHEN I GOT MY NEW VEHICLE I HAD PROBLEMS. I CONTINUELLY REPORTED THE PROBLEMS AND WITHIN A WEEK I WAS UNHAPPY AND WANTED TO RETURN THE VEHICLE, AND THE FRANCHISE KEPT ON SAYING LETS REPAIR AND TAKE IT FROM THERE. I WAITED FOR ALMOST TWO WEEKS TO GET THE VEHILCE TO BE CHECKED OUT, AND ONLY MORE PROBLEMS POPPED UP. THE VEHICLE STARTED AND DID NOT WANT TO MOVE, THE STEERING RACK GAVE PROBLEMS, AND THE BRAKES WAS FAULTY. ON 27 FEBRUARY I TOOK IN THE VEHICLE FOR REPAIRS AND UP TO TODAY I AM STILL WAITING FOR THE VEHICLE TO BE REPAIRED AND I AM SITTING WITHOUT TRANSPORT. FOR ALMOST TWO WEEKS BECAUSE I BOUGHT A FAULTY VEHICLE WHICH THEY DID NOT WANT TO TAKE BACK. I AM ENTIRELY UNHAPPY WITH THE SERVICE PROVIDED. WHEN I TOOK THE VEHICLE IN THEY TOLD ME THAT THE BRAKE FLUID PIPE WAS BROKEN, HOW DO YOU BUY A VEHICLE AND THEY TAKE IT THROUGH A AA CHECK AND THE DAY AFTER WHEN YOU REALIZE THE BRAKES KEEP FAILING YOU FIND OUT THERE IS NONE. IF i DID NOT TAKE IT IN WHO KNOWS WHAT MIGHT OF HAPPEND.

0
Replies (1)
Motus Select
Motus Select's reply11 Mar 2015, 12:36
Official
Hello shaun23,

Please allow us to investigate the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***

Best regards,