1 reviews | Active since Oct 2016
Returning of a faulty car
I need assistance on how can my sister return her car to the dealership. The car had a faulty and the dealership took it back and they said they will fix it and but it has been 3 months yet they are debiting the installment and the dealership is not communicating with her and ignoring our messages. We escalated the matter to the ombudsmen but they have not assisted us since the dealership is also not cooperating with them. The person who was suppose to assist us is Johan at Menlyn dealership. We want to stop the debit orders and they take their car back and return our installments
Good afternoon Tlakale
Please can you e-mail me your sisters name and surname, as well as what vehicle she purchased in order that I can take this up with Menlyn branch. Should the Ombudsman have contacted the dealership, they would have responded, but I will look into this as well once I have your sisters details
My e-mail address is ***
Kind regards
Mike Dovey Customer Care Imperial Select
Good afternoon Tlakale
Please can you e-mail me your sisters name and surname, as well as what vehicle she purchased in order that I can take this up with Menlyn branch. Should the Ombudsman have contacted the dealership, they would have responded, but I will look into this as well once I have your sisters details
My e-mail address is ***
Kind regards
Mike Dovey Customer Care Imperial Select
Good afternoon Tlakale
I have just been to see the dealer principal of our Menlyn branch, who tried to call you, but you were unavailable. He has e-mailed you to find out when it would suit you or your sister to meet with him regarding this vehicle
Kind regards
Mike
Good afternoon Tlakale
I have just been to see the dealer principal of our Menlyn branch, who tried to call you, but you were unavailable. He has e-mailed you to find out when it would suit you or your sister to meet with him regarding this vehicle
Kind regards
Mike