Renault Roodepoort , thank you for adding to my problems

I took my car to be diagnosed as there was a loud sound coming from the hood when it’s started.

I was told I would get a call when car is diagnosed and advised of the way forward. I only got the call around 3pm which required I buy part before it could be fixed.

I transferred money and made an immediate payment and was told the part will arrive the next day and it will be ready for collection in the next afternoon.

I had to call again at 3pm the next afternoon only to be told that the part didn’t arrive and I should have just traded my car in when it went out of warranty. Like trading in a paid off car is an option in this economy. I requested that I be kept in a loop with regard to the ETA of the part.

On the next business day I call to check on the part because I have seen their communication style and was told it had arrived in the morning and the car would be ready in the afternoon or the next morning.

I kept calling and emailing with no response. On the fourth day I refused to be dismissed by the receptionist who told me the service consultant is busy with a client, as if I am this person’s friend or pet.

I had to ask to speak to the manager before I could get put through to the service consultant who told me the car was ready and I better make sure that I fetch it before 5pm. I told her I will try and she told me they won’t be here if I arrive at 5pm. I told her not to rush me because I had to jump over hoops to get feedback on the car.

Upon my arrival I signed the documents and proceeded to fetch my vehicle. When I got to it the license disk holder was on the chair and the disk was no where to be found. As I checked the car I realised it had not been cleaned as per normal so I requested a cloth to wipe the marks I could wipe and saw that the car was not cleaned.

The service consultant is telling me my car came without a disk. How possible is that I would have been driving without a disk. The disk can be expired but for a car to have nothing at all is madness. I am waiting for her to review footage which she is doing on her own without me. What is going to happen when the cops stop me???