1 reviews | Active since Aug 2015
Really pathetic service received from Imperial Select Diep River
I have purchased a vehicle from Imperial Select Diep River in September 2017, to date I have not received the Service Book for the vehicle, I have had to literally nag the dealerships just to get some sort of response out of them, when they do eventually respond it is always the same response that the item has been ordered and has not yet arrived. Recently I have not even received any feedback on my email follow-ups, my complaints are as follows:
- No service book received upon delivery of the vehicle (September 2017) - No service book received to date (March 2018) - Vehicle was delivered, I was made to sign a handwritten paper detailing any damages, scratches and dents etc - No official delivery checklist and sign-off was conducted - I was not provided a copy of the signed delivery documents as non were provided or existed at the time of delivery - I have been messed around too long by this dealership now and I have had enough, something needs to be done !!!!!
Good afternoon Mr Khan
I have forwarded your e-mail correspondence on which I have been copied in on, to the Regional Director of Imperial Select in the Western Cape, Mr Riaan Janse van Rensburg, for him to address this matter with the staff concerned. I do apologise that this matter has not been resolved
Kind Regards Mike Dovey Imperial Select
Good afternoon Mr Khan
I have forwarded your e-mail correspondence on which I have been copied in on, to the Regional Director of Imperial Select in the Western Cape, Mr Riaan Janse van Rensburg, for him to address this matter with the staff concerned. I do apologise that this matter has not been resolved
Kind Regards Mike Dovey Imperial Select
Good afternoon Mr Khan
I have forwarded your e-mail correspondence on which I have been copied in on, to the Regional Director of Imperial Select in the Western Cape, Mr Riaan Janse van Rensburg, for him to address this matter with the staff concerned. I do apologise that this matter has not been resolved
Kind Regards Mike Dovey Imperial Select
Good afternoon Mr Khan
I have forwarded your e-mail correspondence on which I have been copied in on, to the Regional Director of Imperial Select in the Western Cape, Mr Riaan Janse van Rensburg, for him to address this matter with the staff concerned. I do apologise that this matter has not been resolved
Kind Regards Mike Dovey Imperial Select