Poor Vehicle Service @ Renault Pinetown

Good day Made a Vehicle Service booking for 25th May 2020 at least 2weeks ago. Dealer confirmed Service booked & sent sms reminder to have vehicle dropped off by 09h00 latest. Vehicle was dropped off by +-08h30. During today 25th May, we called Dealer to follow on progress. We were told vehicle will be ready by about 3pm. Drove to Dealer & arrived after 3pm just to find out that Vehicle have not been service at yet. Have we not followed up with Dealer, would we have been without a vehicle!!! No Call from Dealer to confirm progress, delay etc. When speaking to Manager, he could not explain why delay just making excuses he was short staffed due to Covid-19 50% Staff rules etc. If we booked & dealer confirmed, why make excuse of staff shortages.. Sad part is that we traded our 6 yr old Toyota Yaris for a Renault. If this is type of service we can expect from Renault Dealers, then I doubt I will buy another product from Renault.... Very disappointed!!!!

Regards George