Poor service

I bought a Renaul Kwid from a Centurion branch on the 25th of May 2019 where i was also offered their in house insurance. I then had a car accident on the 15th of November. I then logged a claim with Mr Condrad Reats from Rodel comprehensive insurance on 15/11/2019. The vehicle was collected from my work place on 25/11/2019. The vehicle was taken to EL Joney panel beaters and the panel beater told me that the vehicle's parts will arrive on the 29th of November. I then called the panel beater on 06/01/2020 and i was told that they are busy fixing their computer system, i then called them today and i was told that they are still busy they will give me feedback on Thurday or Friday. Car's details Maroon Renault Kwid Registartion: HZ71LVGP