Poor service, delayed response to complaint letter

I'd like to start by saying that I'm not one to complain about a business or service on a site like this, without contacting the business itself first and giving them a chance to respond to and address my dissatisfaction. I did this, will a number of followup emails/calls and never heard back... below is my frustrations:<br> I have not been happy with Martin's attitude towards me as a customer. <br> <br> The vehicle was booked for a service, as mutually agreed, however not all faults were corrected. Info regarding brakes was not relayed to me on purchasing the vehicle, and the reason I opted for a vehicle from Imperial is because of the standard of vehicle one should usually be able to expect from an Imperial Branch. <br> <br> Reeds informed me that there is about 25% remaining on the brake discs and pads, and that the cost for replacement is in the region of R6000.00. They also informed me that this would only last for around 5000km, depending on one's driving habits. Now, I am generally a very careful driver, but cannot accept that I will only be getting another 5000km out of a vehicle that has only just been purchased, as this will only last 5 months.