Poor service and non delivery
<p>I've been to the dealership multiple times and made phone calls to the dealer who assited me as well as dealership management . </p> <p> </p> <p>I have also logged 5 complaints via Imperial's web site and had no feedback.</p> <p>Bassically, I purchased a vehicle In January of this year 2017.</p> <p>I still have not received a spare key<br />I was promised that the missing fuel latch inside the car will be replaced, this was never done.</p>
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Mike Dovey
National Customer Care – Imperial Select
AMH Multifranchise www.imperialselect.co.za
T: ***
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Mike Dovey
National Customer Care – Imperial Select
AMH Multifranchise www.imperialselect.co.za
T: ***
The ball has been dropped completely once again. One would think that after the history with this issue it would have been handled with a greater sense of care.
An arragement was made with me via Jurie Heyns to take the vehichle into the Kia fountains dealership on Wedenesday 24/05. I specifically double check with him to ensure that the parts were ordered and onsite.
Upon arriving at your dealership that morning I was greeted with confusion as the service staff (Shona) was not informed about the situation at all.
After phoning around it turned out that the parts (Spare key and plastic latch) were not send to the correct dealership, it also seems like the plastic latch hasn’t been ordered at all.
Transportation was also an issue as the dealership policy is to not drop customers who live further that 10 km away. Shona was at least able to make an exception and arrange drop off, but pickup could not be solved.
At the end of the day Kia fountains (Shona) was able to get the spare key sorted but the plastic latch was not taken care off. This part was never order and to date I haven't had any feedback on this.
I would like to understand who is to blame here, from what I can gather, Jurie was responsible for ensuring that this mess got sorted. He's been availible since the start of this problem seems to be the biggsest part of the problem here.
I’ve asked Jurie to have his manager phone me personally to explain, but I have had no call yet.
This is beyond ridiculous as I have now followed all complaint processes and even used an external party in the form of hellopeter.
How do we move forward?
The ball has been dropped completely once again. One would think that after the history with this issue it would have been handled with a greater sense of care.
An arragement was made with me via Jurie Heyns to take the vehichle into the Kia fountains dealership on Wedenesday 24/05. I specifically double check with him to ensure that the parts were ordered and onsite.
Upon arriving at your dealership that morning I was greeted with confusion as the service staff (Shona) was not informed about the situation at all.
After phoning around it turned out that the parts (Spare key and plastic latch) were not send to the correct dealership, it also seems like the plastic latch hasn’t been ordered at all.
Transportation was also an issue as the dealership policy is to not drop customers who live further that 10 km away. Shona was at least able to make an exception and arrange drop off, but pickup could not be solved.
At the end of the day Kia fountains (Shona) was able to get the spare key sorted but the plastic latch was not taken care off. This part was never order and to date I haven't had any feedback on this.
I would like to understand who is to blame here, from what I can gather, Jurie was responsible for ensuring that this mess got sorted. He's been availible since the start of this problem seems to be the biggsest part of the problem here.
I’ve asked Jurie to have his manager phone me personally to explain, but I have had no call yet.
This is beyond ridiculous as I have now followed all complaint processes and even used an external party in the form of hellopeter.
How do we move forward?
I sincerely apologise for the lack of communication between the two branches concerned and have escalated this matter to be dealt with urgently
Kind Regards
Mike Dovey
I sincerely apologise for the lack of communication between the two branches concerned and have escalated this matter to be dealt with urgently
Kind Regards
Mike Dovey