1 reviews | Active since Dec 2013
Poor Service and a nasty attitude form the manager
I purchased a Fiat at the dealer in Strijdom park, to make a long story short, the spare key that was given to me at point of sale was not coded, and did not work, this has incurred me a cost of R1750 to request a new code and the labor for coding. Plus the 3 weeks it takes to ship the code from Italy when I should have received this at point of sale!! I asked the dealer to provide me with the code, or take care of the cost of fixing their defective spare to which should have been working at point of sale. The manager in short who's name is mark told me to go stick it where the sun does not shine.<br> <br> So thanks to imperial select, I am without transport for 3 weeks, have to pay for a key that did not work and am made to feel a idiot by a service provider to which I had placed trust in to give me a complete product.<br> <br> Next time you want a car guys, find a alternative dealer to the guys!! im very disappointed.
We sincerely apologise for what has transpired and will take this up with senior management.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***
We sincerely apologise for what has transpired and will take this up with senior management.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
