Poor service

Bought my wife a Kia Picanto on the 26th of November 2022. Vehicle had 500km on the odo. Basically brand new. On signing the contract, I also upgraded the standard service plan to a maintenance plan. When I took the vehicle in for the 1st annual service seeing that at that stage it had about 9000km on the odo. To my surprise, I had to pay for the service as I was apparently way over the timelimit. Time of the service plan started even they registered the vehicle as dealer stock. So I paid it and was assured that the next service would be paid as long as I had it serviced June - when the plan was deemed to have started. And then today, they informed me that there is NO SERVICE PLAN on place. Never in my life again will I buy from MOTUS. NEVER.