LJvV
Leon Jansen van Vuuren

1 reviews | Active since Jun 2014

26 Feb 2015, 10:35

Poor feedback/communication and breach of contract

I am very disappointed in the way I have received communication from the Franchise. First of all I have selected a Chery QQ white in coulor, when I went to the dealer to sign the contract, they tried to sell a silver Chery QQ to me with 10000.00km more as the vehicle I have app**** for. When I went to sign the contract the vehicle was always not available for inspection. The contract were never ready to sign. Mr. Swanepoel admitted that he have sold the white Chery QQ and have replaced it with the silver one whitout informing me that the white vehicle has been sold already. We have paid the R7000.00 deposit and I request the the deposit be paid back ASAP.<br> Today I have received a call from Mr. Swanepoel regreting that the vehicle cannot be signed off as it is sold for lesser than what they ecpected it to be sold for, and the deel is cancelled.<br> This is very unprofessional and I will not make use of this franchise services anymore and I will not refer any of my co-workers to your company in the future.

0
Replies (1)
Motus Select
Motus Select's reply26 Feb 2015, 12:57
Official
Hello Leon2408,

We have brought this to the attention of the Dealer Principal and have requested that he looks into the matter.

We apologise for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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