Poor customer service and after sales service

<p>I purchased a huyndai i20 in January 2017, it has the manufacturer warranty valid till October 2017.</p> <p>A month ago I experienced issues with the shocks. The rear shocks then gave up, causing a flat tyre. The battery went flat in the same week, 2 days later.</p> <p> </p> <p>I called Imperial select somerset west where I purchased the car, the next day. The sales person who handled my deal informed me that all my issues would be taken care of that I mentioned to him on our call. He said he will arrange collection and a replacement car to be dropped off at my house.</p> <p> </p> <p>Wednesday nobody had come to pick up my car, Thursday nothing and Friday nothing. After numerous attempts at getting feedback and asking when my car would be fetched. There were multiple times were I was assured that my car would be picked up.</p> <p> </p> <p>I have not even driven this car 6 months and I'm experiencing these issues. The customer service I've received is extremely disappointing. Nobody at this branch is taking my issue seriously at all.</p> <p> </p> <p>I am considering taking this to the ombudsman.</p> <p> </p> <p>I would not recommend this company to any used car buyer.</p>