Poor Aftersales Service

I am very disappointed ? at the aftersales service I received at Imperial select in Pinetown .

I bought my first car there , last year at Kia, through the great service I was offered by Alwyn I came back to purchase my second car there.

But little did I know I was going to be cheated like that by the manager just to Conclude a deal. at first I wanted an Etios, they didn't find it after claiming they have it, secondly I come through for a quest instead as they promised a discount due to missap of the Etios but when I get there the Quest is an automatic. At the verge of leaving the Manager sells me a Ford Focus he says the best he can do is a R2000 discount as little as it was I then concluded the deal. But the next day when coming to sign off my car I see this R2000 hasn't been Discounted when seeing the paperwork with my finance bank. Bear in mind this was the 10th of February.

I then speak to the guys thinking propably it's an honest mistake. The Salesperson tries her best to assist and get the manager to rectify but the manager (Vishal) has been dragging his feet ever since . They promised a cash back to my account from the 10th of February Till date I have not received it when I email and query I'm being told it's being sorted shortly. To a point that my emails are now completely ignored.

It's not about the R2k discount it's about the integrity and commitment to superior customer service to your customers ( I believe even though I've stepped foot with my vehicle outside the premises I still remain a valuable customer)

For a manager to not even have the courtesy to speak to me and explain what transpired, clearly indicated i wasn't an appriciated customer.

I felt cheated I was falsely led into sealing a purchase deal with a non existent discount.