Poor After Sales Support

Bought a vehicle @ Northcliff branch, I later learned of paint damage by the boot door, I immediately informed sales person I was dealing with. He promised to have it sorted after I had brought the car for him to see.

2 weeks later I reach out to ask for feedback and i was told that his manger was on leave, he had just returned so he would then take it up with him on that day.

1 week later I reach out again and the sales guys tells me he does not work there anymore.

I then reach out and was referred to someone who would assist, I brought the vehicle again so they can check and was told that they'd claim from the warranty, almost now 2 months since i raised this issue, every time i ask for feedback i am told to give more time.

until when....?