Poor after - sales service
<p>In April this year I purchased a used KIA Cerato from Imperial Select Zambezi Multifranchise. The car was advertised as a 2015 model, and based on that, the purchase price as advertise was agreed on. Only when reviewing the urchase documents did I see it was actually a 2014 model. The salesman informed me that he would take it up with the dealer principal. Secondly, there are a number of small dents and paint chips on the bodywork, which the salesman said my local KIA agent (Nelspruit) would sort out - this was included on the sales document. However the local agent refused to do this. Despite several phone calls and emails, I have yet to have any resolution to this matter.</p>
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Kind Regards
Mike Dovey
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Kind Regards
Mike Dovey
