Poor after sale service @ Imperial select Tokai

I saw a car on Imperial select Tokai site some few weeks back and I made inquiries for it same time because I liked the car. I then got a call from Charlie who said he was the sales person responsible for the car. I asked him to send me pictures of the car since I'm in Johannesburg. Mind you I have dealt with Imperial before and I bought a car with no hassles. it was a second hand corolla which came in an immaculate condition. and I expected the same service from this brand irrespective of where the car is. We organized everything over the phone and the sales person told me he will send the car with the driver. I wasn't happy about it but he convinced me that if that is not done he could not guarantee the arrival of my car. The sales person then called me to tell me the car has been delivered at northcliff Branch. I went there to my surprise

The car was not washed. It had rotten chocolate at the back seat, marks on the ceiling. and leaves on the engine of the car which suggests that this car has been sitting under the tree for a while and the sales person did not bother to wash it. In my experience the least that can be done on a car is wash it before you deliver it to the customer . I don't even eat chocolate myself The car had dents that the sales person never told me about and when I refused to sign the release of the car I was promised by the Sales person(Charlie) and the North cliff sales person(Ahmede) that I can take it I should just take pictures of the dents and scratches, send them to the sales person and bring the car to the dealership on Monday the 7th of May to get it fixed. I was promised that I will not get issues since Imperial is a reputable company . I was told it will be back on Thursday afternoon. The sales person could not even explain how long the extended Maintenance and the extended service plan he added on the car will work. when I got to north cliff there was not even anyone to sit down with me to explain how the service plans and any other plan were supposed to work. the guy who was my contact said he knew nothing. When i called My sales person Charlie he just said I must go to Mercedesbenz to get that information. That for me was unfair because Mercedesbenz also sell preowned cars and I went to Imperial because it is a reputable company The car was sent with no registration papers I had to ask my Husband to do it which he did within one day. the sales person kept postponing To date I haven't received the car. its still at the repairer and they are just ducking and diving