CP
Chantal P
1 reviews | Active since Mar 2011
19 Jan 2016, 08:45
Policy's disappeared
In October last year I found out that Renault didn't update any of the information on extra policies taken out on my mothers car after they replaced the car for a faulty gearbox. <br> <br> I started an enquiry to fix this with Renault as soon as I found out
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Replies (1)
Motus Select's replyOfficial
19 Jan 2016, 15:55Hello cpridgeon,
We have taken this up with the F&I Business Manager at the dealership and have also requested Liquid Customer Care Manager to assist with this.
Liquid Capital did notify them that the VIN No had been updated on the Substitution of Goods as per e-mail correspondence sent to the dealership which was forwarded to you on 9 Dec 2015.
Please accept our apologies for what has transpired.
Kind regards
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
We have taken this up with the F&I Business Manager at the dealership and have also requested Liquid Customer Care Manager to assist with this.
Liquid Capital did notify them that the VIN No had been updated on the Substitution of Goods as per e-mail correspondence sent to the dealership which was forwarded to you on 9 Dec 2015.
Please accept our apologies for what has transpired.
Kind regards
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Motus Select's reply19 Jan 2016, 15:55
Official
Hello cpridgeon,
We have taken this up with the F&I Business Manager at the dealership and have also requested Liquid Customer Care Manager to assist with this.
Liquid Capital did notify them that the VIN No had been updated on the Substitution of Goods as per e-mail correspondence sent to the dealership which was forwarded to you on 9 Dec 2015.
Please accept our apologies for what has transpired.
Kind regards
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
We have taken this up with the F&I Business Manager at the dealership and have also requested Liquid Customer Care Manager to assist with this.
Liquid Capital did notify them that the VIN No had been updated on the Substitution of Goods as per e-mail correspondence sent to the dealership which was forwarded to you on 9 Dec 2015.
Please accept our apologies for what has transpired.
Kind regards
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***