Pathetic gone to the next level
<p>I bought a vehicle from Multi Franchise Midrand on 13-05-2016. <br />The first night I drove the vehicle I then only realized that my headlights was not working, but according to the sales agent the car went through the roadworthy test. On 25-06-2016 I went to Multi Franchise Midrand to repair my vehicle they refused to give me a company car to drive with. I then went to Audi for diagnostics. After diagnostics was done by Audi they confirmed that the headlights was broken before I purchased the vehicle and that the injectors are all broken and need replacement. After telling the dealership principle of Multi Franchise Midrand what is all wrong with the car they told me that they sold me a perfect car and if I am to take any legal actions they are not afraid of it. I tried to talk to them numerous time but was unsuccessful they drop the phone on a person.<br />The cost to repair the car is more than the car is worth at this moment (Cost to repair is R124, 501.10). The car is being standing by Audi for the last month and a half I can’t use the vehicle. I can’t afford not to have a vehicle, due to the fact that I have a new-born baby and my work requires me to have a vehicle. I can’t pay my bills because I don’t get an income and my wife is medically unable to work, I’m the only one earning an income.<br />Multi Franchise is refusing to uplift the contract or refund me of replace my car.</p>
We refer to our telephonic conversationa and e-mails and have advised that should there be a dispute that cannot be resolved that the matter is to be taken up with the Motor Industry Ombudsman who governs all motor dealers in order for them to act as an independant and third party to your case.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: **********
We refer to our telephonic conversationa and e-mails and have advised that should there be a dispute that cannot be resolved that the matter is to be taken up with the Motor Industry Ombudsman who governs all motor dealers in order for them to act as an independant and third party to your case.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: **********
