Pathetic Customer Service

I purchased a vehicle from Imperial Diep River in December 2018. The sales assistants weren't very helpful to begin with, but the sale went through.

On delivery, I wasn't provided with registration plates (understandable) and I was told that they were arranging for a spare key.

When the plates finally arrived (it took over 3 weeks), I was provided with a spare key without a remote control and told that it's all they have.

A few weeks later, I receive a fine reflecting the number plate of the purchased vehicle. The offense date is before I received my number plates and the picture shows a different vehicle. When contacting Imperial, I was met with absolutely no assistance in this regard. The manager Duncan didn't even bother to call me regarding this. All that i received was a whatsapp picture of the registration documents and I was told that I was to go and sort it out at the traffic department.

The service is absolutely pathetic!