LM
Lone M

1 reviews | Active since Oct 2021

09 Aug 2024, 08:00

Pathetic customer service

I bought a demo kwid climber end of May. While viewing my options, I was told that the special for may is 1 years free insurance or R15k cash back.

I paid the car in full. 10 weeks later these are my issues :

- temporary licence issued was dated 05.28 to 05.17... Time travelling?

- 8 weeks later I got my mats after a big scene at the dealership.

- I arranged own insurance, but no where on the invoice is my R15k cash back deducted. I also only received a copy of the invoice 8 weeks later. No they deny the special they offered me.

- I've spoken to the sales person manager, I've soke to the sales manager and told him I don't want to deal with the sales lady anymore and then he get her to call me back to try and sort out the problems she is causing

- 10 weeks later and the spare key that was supposedly at the branch, only arrived again yesterday

- the interior of the car is coming apart

- the sales person insisted that she will delivery goods just to make me wait numerous days for her not even informing me she will not be coming

- The last 5 weeks the car will Rev into the red when switched on in nuteral as well as when changing from 1st to 2nd gear

After I returned to the dealership and told them I want my money back they looked at me like I'm stupid to request that

Stay far away from Motus select!!! Empty promises from the word go

0
Replies (1)
Motus Select
Motus Select's reply15 Aug 2024, 11:14
Official
Hi Lone,  we apologize for the unsatisfactory experience you have received we will escalate this to the management and higher for further assistance Regards, MS