1 reviews | Active since Aug 2009
Panelbeaten new car
Hello
I purchased 2 tata indicas and took delivery of them on 15/08/2017. Since purchase I had noticed that one of the vehicles had been panel-beaten and resprayed over the drivers side door, resulting in a mal-aligned drivers door, an over spray line where the car was masked over rear window rubber seal, a difference in colour of the paint over the affected area and loose trim. This was brought to the attention of the salesman James and the manager K. Singh on 21/8/2017 and the vehicle was taken to them to inspect on 22/8/2017. Their response was that they are unable to comment on whether the car was resprayed or panel-beaten as they are not panelbeaters and told us to get an assessment from a panel-beater or complain to the ombudsman. I was subsequently sent an email by James who stated that the best way forward, after telling them the findings of the Tata approved panel-beater (who concurred with our findings), is that we must deal directly with Tata South Africa and not with them. During this whole incident they refused to acknowledge my right according to the consumer protection act (CPA) of a refund or replacement, instead tried to dodge the issue and place the blame on someone else and the burden on me. I find this highly irregular as I had purchased the new vehicle from Imperial Select and not from Tata South Africa. The onus falls on Imperial Select to honor my rights as per the CPA. I was also not given the opportunity to inspect the vehicle before signing the delivery papers. Additionally the shoddy panel-beating was not disclosed to me prior to purchasing the vehicle. I find this as highly irregular and **********. I am now expected to take on the burden of a vehicle that was devalued prior to me even purchasing it. These vehicles were to 2 of 12 vehicles that I intending purchasing from Tata to replace a fleet of security vehicles. Considering the total disregard to customer service and dishonest practices from Imperial Select, I will not be providing them with future business. Please assist in resolving this matter as I would like this "new" vehicle to be returned and replaced or refunded.
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Mike Dovey - Imperial Select Customer Care
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Mike Dovey - Imperial Select Customer Care
