1 reviews | Active since Jun 2014
Paid R21K, waited 3 weeks and nothing fixed
Took the car in for a fault finding and service, and after being given an expectation of 3 days, eventually after much bad service, got the car in 3 weeks... Hoever, after picking it up, I noticed:<br> 1. The speedometer does not work at all (it worked before booking in the vehicle).<br> 2. Upon acceleration, the car makes a rasping, metallic scratching sound, which it has never before done.<br> 3. The footbrake gives when pressed (they said they had bled the brakes which should have fixed this)<br> 4. The handbrake does not work at all (the car rolls on even the lightest incline when braked only with a hand-brake, and they said they will fix this).<br> 5. The clutch was not fixed as they said it would be (it rasps badly when putting into gear)<br> 6. The vehicle's engine warning light came on almost immediately after leaving the garage.<br> 7. The car was given to me with grease and oil stains on it (it was clean when booked in).<br> 8. Since arriving at home, I have been unable to start the car again (it cranks without starting).<br> <br> They charged me R21 000, and not a single thing I paid for was fixed, and more things are broken than before. All this while waiting 3 weeks.
The Dealer Principal has confirmed that he has been in contact with you and a meeting has been arranged to address your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***
The Dealer Principal has confirmed that he has been in contact with you and a meeting has been arranged to address your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
