Over a year and a half later - still not resolved

<p>Bought my car in March/April 2015 and never received a spare key as promised.</p> <p> </p> <p>Now, August 2016 another change in management is my supposed reason for not being able to issue my spare key.</p> <p> </p> <p>If you can't deliver my spare key for whatever reason - then make one. After numerous calls, sms's and emails I don't see how this will be resolved through discussion.</p> <p> </p> <p>My car is available during the week - I expect someone to call me to schedule a new key to be made. If I don't hear from someone within the next week I will take legal action. This seems to be the only way forward as your company just gives empty promises to get sales. </p>