Ongoing terrible service

<p>I purchased a Kia Rio from Imperial Select Multi Franchise about a month and half ago. I signed for the vehicle and on the form indicated the scratches would be attended to and I would receive a call from Raymond Majambe the following Monday and would collect the vehicle and attend to the scratches. Raymond did not call me the following Monday. I then called him the next day and he said he was busy and would collect the vehicle the following day. He collected the vehicle and upon returning, the scratches had not been fixed and he merely took the car for a valet. It is documented in my documents that the scratches will be fixed. Raymond once again promised he would call me the following day to collect the car to have the scratches fixed, he did not AGAIN. A week later I made contact with him and I also noted a Hello Peter but instead of indicating company name Imperial Select, I indicated Kia South Africa. Despite the incorrect company name being noted on my end, I am absolutely shocked that no one responded. During my 30 day period with the new car I noted additional issues which is a sound coming from the tyres, a sound coming from under the dash. The Kia service centre in Paarden eiland together with Raymond are saying that the sound from the tyres are as a result of the tyres picking up noise from the ground. I decided to incur an expense of close to R500 to have the car road worthied. The test FAILED. Two tyres need replacements and even the window wipers failed the test. What I'm trying to get at here is .....was this vehicle really sent for a road worthy test and how is it possible they did not identify the tyres with threading almost 1mm, which is well below what is accepted in passing the road worthy test. I am now inconvenienced for the third time without a vehicle. As a a female purchasing a vehicle with limited knowledge and placing my trust in a company I have believed in for 5 years, I find myself looking to switch from Kia as soon as possible. </p>