MN
Masego N
1 reviews | Active since Oct 2019
23 Jun 2020, 11:34
Not a good service
I am not happy with the service I had received here, I had my car for 3 months and within the third month, I had a mechanical breakdown which no one wanted to take responsibility for. I had been since fighting for with Ford and Imperial for over a week without any luck. My life could have been lost due to the breakdown but I had been told I am liable for the repairs
Helpful (0)
Replies (3)0
Replies (3)
Motus Select's replyOfficial
23 Jun 2020, 16:22Good day Masego
Please can you give me the name of the Imperial select dealership concerned
Kind Regards
Mike Dovey ***
Please can you give me the name of the Imperial select dealership concerned
Kind Regards
Mike Dovey ***
Motus Select's reply23 Jun 2020, 16:22
Official
Good day Masego
Please can you give me the name of the Imperial select dealership concerned
Kind Regards
Mike Dovey ***
Please can you give me the name of the Imperial select dealership concerned
Kind Regards
Mike Dovey ***
MN
Masego N's updateReviewer Update
23 Jun 2020, 16:28Hello Mike
It's Imperial Zambezi, I did complain on your website and you guys responded to my email which I was not happy with the response. No one wanted to take responsibility or wanted to further follow up with Ford regarding the mechanical breakdown. However you insisted I was liable and that I should take full responsibility even when I gave a version of my story.
It's Imperial Zambezi, I did complain on your website and you guys responded to my email which I was not happy with the response. No one wanted to take responsibility or wanted to further follow up with Ford regarding the mechanical breakdown. However you insisted I was liable and that I should take full responsibility even when I gave a version of my story.
MN
Masego N's update23 Jun 2020, 16:28
Reviewer Update
Hello Mike
It's Imperial Zambezi, I did complain on your website and you guys responded to my email which I was not happy with the response. No one wanted to take responsibility or wanted to further follow up with Ford regarding the mechanical breakdown. However you insisted I was liable and that I should take full responsibility even when I gave a version of my story.
It's Imperial Zambezi, I did complain on your website and you guys responded to my email which I was not happy with the response. No one wanted to take responsibility or wanted to further follow up with Ford regarding the mechanical breakdown. However you insisted I was liable and that I should take full responsibility even when I gave a version of my story.
Motus Select's replyOfficial
23 Jun 2020, 16:37Hi Masego
The reply that was sent to you had photos attached clearly showing a huge dent in the rim where the vehicle had hit a pothole. This would have been clearly visible at delivery, and would not have passed roadworthy with that damage. I am in agreement with the branches decision that this damage was caused by a pothole, and you should refer this to your insurance company. Neither Imperial or Ford are responsible for this repair.
Kind Regards
Mike Dovey ***
The reply that was sent to you had photos attached clearly showing a huge dent in the rim where the vehicle had hit a pothole. This would have been clearly visible at delivery, and would not have passed roadworthy with that damage. I am in agreement with the branches decision that this damage was caused by a pothole, and you should refer this to your insurance company. Neither Imperial or Ford are responsible for this repair.
Kind Regards
Mike Dovey ***
Motus Select's reply23 Jun 2020, 16:37
Official
Hi Masego
The reply that was sent to you had photos attached clearly showing a huge dent in the rim where the vehicle had hit a pothole. This would have been clearly visible at delivery, and would not have passed roadworthy with that damage. I am in agreement with the branches decision that this damage was caused by a pothole, and you should refer this to your insurance company. Neither Imperial or Ford are responsible for this repair.
Kind Regards
Mike Dovey ***
The reply that was sent to you had photos attached clearly showing a huge dent in the rim where the vehicle had hit a pothole. This would have been clearly visible at delivery, and would not have passed roadworthy with that damage. I am in agreement with the branches decision that this damage was caused by a pothole, and you should refer this to your insurance company. Neither Imperial or Ford are responsible for this repair.
Kind Regards
Mike Dovey ***