NON EXISTENT SERVICE - IMPERIAL MIDRAND

I am posting this on behalf of my daughter Nicole Alborough.<br> <br> \I bought my first car a second hand Tata Indica last year in September 2014. The Tata Indica is a 2010 model.. To date I still do not have the spare key for the car. All I get is lies and the run around about the spare key. They also took 6 months to replace the wheel nuts on the car. Not even the complaints department of Imperial Select have sorted out my problem or even bothered to follow up with me in this regard. Jean and Kobus have done nothing but tell lies and to give me the run around for nine months now. What really concerns me is that the Imperial Group is big and many people purchase cars from Imperial<br> <br> What does it cost to have a spare key made? Is this cost going to come out of Jean's commission he earned for the sale of my car?<br> <br> Jean a salesman who works for Imperial Select Midrand and sold the car to me has no ethics