no spare keys for car

It has bee over 2 months that I bought a demo Renault Clio 4 from Imperial Select,Fountains,Pretoria.After receiving the car there was no spare keys aswell as a service book.(my car was a trade in with spare keys aswell as a service book).<br> After several calls on my costs to the branch the sales man said spare keys will be delivered from head office.I eventually call the manager and he promised me that he will attend to the problem.However no spare keys to collect and he said I must order it from the dealer that do not have it. <br> Why must I paid for spare keys and it was not there in the first place.(imperial select must order it and pay for it)<br> I will never buy a car ever from this Franchise and will tell other potential costumers about there bad service!!!