DA
Daleen A

1 reviews | Active since Mar 2015

25 Mar 2015, 09:01

No response/reaction from these gentleman

We bought a second hand vehicle from this franchise in January. Within a month it was apparent that the break pads on the vehicle was totally worn down as we heard a metal on metal sound when breaking - it was the first sound of break pad trouble, so not sure how it could have worn that quickly.<br> <br> When contacting the dealer they said we needed to get quotes and they would carry the cost, but it is now apparent that no parts for this vehicle exists in the country. We would like to return the vehicle as our new white elephant has been standing parked for more than a month and we are one vehicle short, but the two gentlemen above is not responding when we try to communicate with them.<br> <br> My husband cancelled the insurance on the vehicle and is communicating with the bank to stop payments, to see if this will spark them into action. We are also approaching the ombudsman.<br> <br> Only response from the dealer for more than a month now is: \We are looking for parts"."""

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Replies (1)
Motus Select
Motus Select's reply25 Mar 2015, 09:33
Official
Hello DaleenAmb,

Thank you for bringing this to our attention.

Please allow us to investigate the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***