no respond to my emails

i m very disappointed and sad, 2 months ago both a kia rio at this dealership sales consultant were very friendly both of them (i wont mention their names), i knew i came to the right place, but they didn't have spare key, it wasn't available at the time, since it was not a rush it was cool, but few weeks after i phoned them to ask if it was available,they said they still waiting for some dealership to provide it i don"t remember, few weeks after sent them an email but none of them responded till today, i m very disappointed was happy with the service, did not expect this... at least simple respond to tell me whats going on,