No refund and no communication

Good Day, I'd like to express the urgency of the matter.

I have not received confirmation nor my refund from Motus select Roodepoort. I have sent Duran the sale consultant WhatsApp messages , emailed Denzil and Duran and tried calling the store with no success. I've been told that the dealership principal Denzil is in meetings and I cannot seem to get hold of them at all.

They have given me a company car Thursday evening and fetched it Monday afternoon after I repeatedly asked the consultant to make arrangements and collect the car when I contacted Wes bank Friday myself as there was no update nor communication from dealership and found out I was declined.

But in regards to my deposit, bare minimum communication, I was promised to receive confirmation of refund yesterday and I still have not.