ZZ
Zama Z

1 reviews | Active since Oct 2015

02 Jun 2017, 10:14

No Feedback to car faults

<p>I purchased a new car from Multifranchise in Edenvale on 25 April 2017. Sydney Ramabopa was my sales person.</p> <p>I experienced a few faults of which I informed Sydney about. H e promised to get it sorted but until today i have no clue when this will be done. </p> <p>I send emails after emails but he doesn't respond. I call and at times won't get hold of him. The last conversation i had with him was on Monday, 29/05. He promised to take the car in on Friday, which is today. Today is Friday, i call him and sent an email to find out what is going on. I couldn't get hold of him.</p> <p> </p> <p>This is really unprofessional and annoying as I am driving around with a car that I am not happy with.</p> <p> </p> <p>I didn't wnat to resort to complaining here as I trusted he was a man of his words. But I only get empty promises and when I ask to speak to the Manager he is apperantly busy on the phone.</p> <p> </p> <p>I understand sales people are busy trying to "reach a target" but i feel that was the only time i received attention, when they were still getting me to sign. After that they are not really bothered, that's the impression i'm getting from Sydney.</p> <p> </p> <p> </p>

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Replies (1)
Motus Select
Motus Select's reply02 Jun 2017, 10:25
Official

Thank you for bringing this to our attention.

Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Kind Regards

Mike Dovey