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Good day<br> <br> I queried about the new deal you offer of R60000 trade in assist, Percy phoned me and said lets see what we can do, but he believe he can help me with a deal.<br> <br> After emails left to right to get a settlement on my vehicle, i never heard back from him again, even when i mailed him to asked if he has feedback to give me regarding the deal.<br> <br> Now my complaint is, DON'T tell me you believe you can help and then IGNORE the client once you see you won't be able to. Ignoring a client is such bad client service, that I will not ever go back to Kia Fountains to buy a vehicle for me or my wife, nor will i suggest to my friends and family to visit Kia Fountains. Bad service stays bad service.<br> <br> Please tell you sales guys, be honest and tell the truth to clients, that wins the respect and confidence, always inform them of what is happening,even if it is bad news, the client will respect bad news rather than no news. This will indicate that the client will return in the future and suggest the dealership or sales agent to his friends and family.<br> <br> i am really shocked by this kind of service, ignoring clients, or telling them they can help and then nothing comes from it as an empty promise