1 reviews | Active since Apr 2012
No delivery of NATIS
I purchased a car from the Tygerburg branch on 09/03/2017 in cash. Upon delivery of the car on 14/03/2017 I was advised that the car registration documentation and manual would be delivered within two days of delivery. To date this documentation still has not been received and the license disc expired on 28/02/2017. When I call Daniel he claims it was sent to the Midrand branch which no longer exists. When I complain to his Manager Leon he does not bother to give me feedback regarding a plan of action. Can I please either get the documents by close of business Friday or Can I pls return the vehicle to yourselves and obtain my money back so I can purchase a vehicle from a dealership with proper customer care.
Even laid complaint on you website but this issue is not resolved 5 months later!!
Good morning Karabo
I will be taking this up with the branch concerned this morning. My apologies for this incident, it is not the way we operate
Kind Regards
Mike Dovey Customer Care Manager
Good morning Karabo
I will be taking this up with the branch concerned this morning. My apologies for this incident, it is not the way we operate
Kind Regards
Mike Dovey Customer Care Manager
Good afternoon Karebo
I have received the reply below from Jurgens at our Brackenfell branch ( *** )
"This was a previous problem from the Tygerberg branch which I had resolved in getting the papers and sending it to the client. The client was informed that we would reimburse him for the registration. I was personally in contact with the client in October. To date, I have not received anything from client to refund him, so im not sure if client had done it already. Client bought the vehicle cash from Tygerberg branch."
The branch just needs the receipts for the costs incurred with the registration and they will refund you. Please give Jurgens a call should you have any questions.
Kind Regards Mike
Good afternoon Karebo
I have received the reply below from Jurgens at our Brackenfell branch ( *** )
"This was a previous problem from the Tygerberg branch which I had resolved in getting the papers and sending it to the client. The client was informed that we would reimburse him for the registration. I was personally in contact with the client in October. To date, I have not received anything from client to refund him, so im not sure if client had done it already. Client bought the vehicle cash from Tygerberg branch."
The branch just needs the receipts for the costs incurred with the registration and they will refund you. Please give Jurgens a call should you have any questions.
Kind Regards Mike