No delivery /Bad Service / Bad Attitude

Hi,<br> <br> My car was towed after it got breakdown on 28 Nov 2015 to Pardein Island (Cape Town) Multi Franchise service center.<br> <br> Week 1: No work has been done and No Communication<br> Week 2: They got my authorization for striping<br> Week 3: No Communication after my several calls<br> Week 4: They got my authorization for replacing my CAM belt & fix one of the piston<br> Week 5: They communicated the delays but no work has been done<br> Week 6: The piston is fixed. They sent quotation for other works which i approved<br> Week 7: They said that the parts are coming from joburg and it will take another week to arrive<br> <br> Shockingly, My hand brake is broken after towing & to replace that they are quoting me around 5500 Rands. The towing company says that they deliver the vehicle in good condition of hand brakes.<br> <br> It's been 45+ days and still my car is not delivered. They still waiting for the other parts to come from Joburg. This is the worst ever service i have seen in SA. I will never buy Renault cars & deal with multi franchise again and i will encourage all my friends and family to do the same!!<br> <br> If my complaints are not addressed, I have no choice other than complaining with Motor Ombudsman of SA.