KP
Kasturie P

1 reviews | Active since Jul 2017

13 Jul 2017, 08:22

No Assistance!

<p>To anyone at Imperial!</p> <p> </p> <p>I purchased a Clio 4 from Imperial Germiston 24 June. the car was ready as they needed to sort out a few things. so i took delivery on the 26 June, and returned it on the 28th to complete.</p> <p> </p> <p>on Returning the car i had told the sales person to please check the car as when i am driving it seems like the aligment is off, he said ok.</p> <p>i got the car 3 days later stating that everything is fine.</p> <p> </p> <p>i drove it and it still seems the same. i waited a week for my husband to return from his travels and told him about it. he went to superquick and did the alignment, it was abit of but not major engough for it to be pulling to one side like it is.</p> <p> </p> <p>We returned the car 07th and nothing has been done.</p> <p>then Manager that was there had tranfered to another branch and the guy that sold me the car has been sick since then and not returned to work.</p> <p> </p> <p>i am driving a loan car that they gave me an also doesnt seem right.</p> <p>When i call the dealership, nobody know whats happening with the car! and i get attitude! the sales people tells me, there nothing they can do as they dont know why the car is there.</p> <p> </p> <p>Even the new manager didnt take my call this morning, i heard him telling the sales guy. "there is no point me talking to her as i dont know what to tell her"</p> <p> </p> <p>i am geting NO HELP from them!</p> <p>i have tried to call they dealer Principal Gavin, but he never picks up. i have called the old manager, he tells me that he has spoken to a sales person at the branch but they all say that nobody spoke to them.</p> <p> </p> <p>i work 15km away from home, the current car that they gave me is ****ing me on fuel! what i use for a week, im now using for 3 days!</p> <p> </p> <p>I need help. this is unacceptable.</p> <p> </p> <p>Reagrds</p> <p>Kerlene</p> <p> </p>

0
Replies (2)
Motus Select
Motus Select's reply13 Jul 2017, 09:09
Official

Thank you for bringing this to our attention.

Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency

Kind Regards

Mike Dovey

KP
Kasturie P's update13 Jul 2017, 09:10
Reviewer Update

Hi,

Thank you for your assistance.

the Manager from the branch just attended to me.