sS
smsneethling S

1 reviews | Active since Oct 2016

06 Oct 2016, 18:24

New vehicle with serious faults

<p>I bought a NEW foton Thunda at Imperial select in Gezina. It is a vehicle from the Menlyn branch.<br />I asked the dealer if the car is reliable and is there parts available. The dealer promise.<br />After I receive the vehicle I discover the following problems:<br />If I start the vehicle it smoke a lot<br />The vehicle got no power, cant pull away at a uphill.<br />The back light is broken and glued together, one piece missing.<br />The gear knob is 100 years old. <br />I took it in and they told me there is nothing wrong. They must order the light and knob. after a week when I phoned they said they must import the light ( no parts available)<br />Other problems on this brand new vehicle is:<br />The seats is so burned and damaged in the sun that the sail come out.<br />The right side the body is bend, look if the car was jacked to work under the car.<br />in front of the engine you can see they worked on the engine, the paint was touched up with hands.<br />*****s is missing</p> <p>The radiator shows corrotion</p> <p>left rear fender liner *****s missing<br />The original remote is replaced with a cheep one that didn't work.<br />about 2 weeks later after I got the vehicle back and told that there is nothing wrong with it, it just stop and refuse to start.<br />The car was towed in. I was informed that the diesel pump and no 1 injector was faulty. It is now 4 weeks later, the vehicle is still in the workshop. (no parts available) I got only 1 call to say what is wrong. No following up calls.<br />I asked my money back and The branch in Menlyn refuse. Got the news via other institutions. the mail said the following.<br />"The vehicle was taken into the workshop and we are looking into the complaint ,we need to get the opportunity to resolve the issues on this vehicle"<br />I just want a service plan because the vehicle got a 3 year warranty. The dealer insist on a motor-plan that fix everything. WONDER WHY.</p> <p>They LIE to me and sell the vehicle to me with false information<br />I got the idea this vehicle was used for spares and now my motor-plan must pay for it.<br />I don't think I ever trust that vehicle again and never feel safe with it.<br />This is the story of my NEW 2016 Foton Thunda and they don't want to give my money back.</p>

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Replies (1)
Motus Select
Motus Select's reply07 Oct 2016, 09:04
Official

Your complaint has been escalated your complaint to the Regional Manager as well as Foton SA.

We sincerely apologise for what has transpired.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

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Tel: ***