Never buy a car from Imperial select
<p>I bought a Chevrolet utility from Brynston imperial select on the 12 of January 2017. During the inquiry I told the sales person Thabo that my requirements were Aircon and radio and I was told the car has all the staff I needed. I paid R60 000 deposit and took deliver, on my way home I noticed that the car was just blowing hot air, I then consulted with GM who told me that model doesn’t have aircon only a fan. Second issue was that the car had not been serviced for the annual service and they said they were going to find out if maybe it was serviced just the service book was not stamped and they also failed to do that.</p> <p> </p> <p>I called Thabo the sales guy who referred me to his manager Bruce Buckland. Bruce Buckland said he was going to find me another car and exchange with mine but until today nothing. I sent him an email 25 April 2017 and he said I must give him until Second of May to let me know what is going to happen. He never came back to me; 0n 17 of may I called the dealership and got a voice message that it has been closed. I then Contacted the head office of Imperial on the 18th Of May via email. They called me on the 19th and Said they will investigate and will contact me on the 22nd of may, until today nothing .</p>
Your complaint has been forwarded to the Dealer Principal and Pre-Owned Manager to assist with resolving this.
Please accept our apologies for what has transpired.
Kind regards
Mike Dovey
Your complaint has been forwarded to the Dealer Principal and Pre-Owned Manager to assist with resolving this.
Please accept our apologies for what has transpired.
Kind regards
Mike Dovey
Hi Mike
I still haven't received any feed back , are you guys going to assist me or should I go the legal route?.I contacted imperial countless times over the past five months
Hi Mike
I still haven't received any feed back , are you guys going to assist me or should I go the legal route?.I contacted imperial countless times over the past five months
We have followed up with the Service Manager that that your complaint was referred to, he has advised that he has been in contact with you this morning and made arrangements for your vehicle to be taken in.
Kind regards
National Customer Care
Imperial Select - AMH Multifranchise
www.imperialselect.co.za
***
We have followed up with the Service Manager that that your complaint was referred to, he has advised that he has been in contact with you this morning and made arrangements for your vehicle to be taken in.
Kind regards
National Customer Care
Imperial Select - AMH Multifranchise
www.imperialselect.co.za
***
I regret the day I boughtught a car from Imperial, over a month ago I took the car in for quotes and since then nothing has happened. I called Venon the service manager on monday to ask for feedback and he never came back to me .
Today I sent him an sms and this was his response
' Please call Riaan jansen van Rensburg the Director as i send the question to him. Do you have his number. I started working at a new Compony. '
How do you guys work?, because I experienced the same issue with the previous dealer.
I regret the day I boughtught a car from Imperial, over a month ago I took the car in for quotes and since then nothing has happened. I called Venon the service manager on monday to ask for feedback and he never came back to me .
Today I sent him an sms and this was his response
' Please call Riaan jansen van Rensburg the Director as i send the question to him. Do you have his number. I started working at a new Compony. '
How do you guys work?, because I experienced the same issue with the previous dealer.
Good morning Sifiso
My apologies that this has not been rectified, as the last follow up correspondence I had was dated 26th June whn you were going to take the vehicle in to the dealership so that they could arrange to have an aircon fitted. I will follow up again
Kind Regards
Mike Dovey
Good morning Sifiso
My apologies that this has not been rectified, as the last follow up correspondence I had was dated 26th June whn you were going to take the vehicle in to the dealership so that they could arrange to have an aircon fitted. I will follow up again
Kind Regards
Mike Dovey
Good morning Sifiso
I have just had feedback from the branch that they have spoken to you, and your vehicle will go in on Monday to have the aircon sorted out
My apologies for the delay
Kind Regards
Mike Dovey
Good morning Sifiso
I have just had feedback from the branch that they have spoken to you, and your vehicle will go in on Monday to have the aircon sorted out
My apologies for the delay
Kind Regards
Mike Dovey
