Multi Franchise Germiston registered vehicle onto another random persons name!

In 2017 we purchased a Tata Bakkie from Multi Franchise in Germiston. From the onset we've experienced terrible service from the franchise, to keep this sweet and short I will not go into those details here. Fast forward to 2018; when we wanted to renew our license we discovered that Multi Franchise registered our vehicle onto another random person's name and with the drama from the purchase, the registration documents are no-where to be found.

This issue was escalated to the dealer principle, Eric Calvery on the 18th of JULY 2018 - I cannot explain the amount of time wasted in trying to resolve this issue, where we had to drive around getting docs signed and inconvenience the poor gentleman who was innocently implicated in this ordeal- not to mention the time spent at Motor licensing.

I am very aware that Multi Franchise Germiston is relying on their supplier, and that the new '********' proxy is a business owner and wont be falling over his feet to accommodate anyone in fixing this mess he's been dragged into. But my biggest gripe is the fact Eric does not even have the courtesy to answer my calls or respond to my messages and does not have the decency to give me an update on the situation. It's been almost 4 months and is truly shocking service from a company who boasts the following on their website: " With Imperial Select you have peace of mind when you buy a car from us that all of our products and services are of the highest quality available to the motor car industry, and that you will be taken care of with the utmost professionalism and excellent before and after-sales service."

You are not even close.