1 reviews | Active since Aug 2019
Motus Select Roodepoort - unless you want to pay for things you aren't getting, stay away.
Motus Select Roodepoort - would you like to buy a car? Please do it ANYWHERE else. Unless you have months to wait for registration and number plates that you have rightfully paid for - yes, months. 3 months and counting... (I also would not be complaining if someone actually did their job and communicated any issues or Communicated at all)
I have contacted the sales person - Filly Madolo, and their Dealer Principle every 2 days. And somehow, after failed delivery promises I am still waiting for my documents and number plates, yes, I have been following up for 3 months, and have been told on numerous occassions they will get back to me. And I am still waiting.
COVID has severly effected many businesses and many have lost their incomes, businesses have closed down... - you would expect, in our current economy persons would try and look after their customers and go above and beyond with their customer services.... with Motus Select, thats a definite NO.
I will not support or recommend Motus Select to ANYONE I know. Which is so sad, because I am a Renault supporter, through and through.
I am very disappointed by the after sales received by this branch. And I have over communicated with them trying to get this sorted so that I could avoid HelloPeter and provide them the opportunity to sort this out. However, 3 months and counting clearly was not enough time....
Thank you for your message, we will arrange for the dealership to contact you.
Thank you for your message, we will arrange for the dealership to contact you.
I have been in contact with the branch for over 3 months. Including the sales executive that helped me, and the dealer principle.
Ridiculous emails like "I though this was resolved already" have been received for over 3 months.
And has it been? No.
Does customer service not teach you to perhaps follow up on escalated matters yourself until its resolved? Apparently not.
Because after struggling for months, and requesting the registration documents get sent to me... I was further ignored. Until I had to make arrangements myself to get it sorted.
Which to date, no one has followed up on. Which means they still do not give a s##t about it.
Rating - 0 / 10.
Worst service ever. Right from sales to management.
Motus will never be seeing me again.
Appauling service!!!!
Thanks for nothing Filly Madolo and even less Denzil Maistry - expected more from a Dealer Principle on escalated matters.
I have been in contact with the branch for over 3 months. Including the sales executive that helped me, and the dealer principle.
Ridiculous emails like "I though this was resolved already" have been received for over 3 months.
And has it been? No.
Does customer service not teach you to perhaps follow up on escalated matters yourself until its resolved? Apparently not.
Because after struggling for months, and requesting the registration documents get sent to me... I was further ignored. Until I had to make arrangements myself to get it sorted.
Which to date, no one has followed up on. Which means they still do not give a s##t about it.
Rating - 0 / 10.
Worst service ever. Right from sales to management.
Motus will never be seeing me again.
Appauling service!!!!
Thanks for nothing Filly Madolo and even less Denzil Maistry - expected more from a Dealer Principle on escalated matters.
As per the dealership, the licensing is done. They are arranging for the documents to be couriered to you or you will collecting, please advise if this is correct?
As per the dealership, the licensing is done. They are arranging for the documents to be couriered to you or you will collecting, please advise if this is correct?