MOTUS SELECT MENLYN

Wanted to share my experience about Motus Select Menlyn so that I can finally close this chapter. I received the worst service from MJ Roberts after I signed the papers. Firstly I was suppose to receive the car 24/08/22, in Bloemfontein which is 110km away from me, I left that morning and only when I arrive in bloem he tells me that they can’t deliver because of the strike and they will deliver Friday. Totally understandable, Friday 26/08, get myself in bloem and only at 3pm its communicated to me that the drivers are on the way but won’t make it that day because there’s a huge accident, so first thing Saturday morning. Saturday morning the driver arrives at 12pm and tells me they only left Pretoria that morning so I was **** to all along they were waiting for him to give them money for tollgates. Guys I don’t stay in bloem. The lies and inconvenience were not necessary. The driver hands me the car keys and says nothing else. No orientation in or around the car, no further steps communicated to me as a first time buyer. The following day I realise there’s no red triangle and tell MJ. He apologises and says he will send ASAP with the papers to register the car. For weeks I follow up on those items and everyday he will say he will send it now and never does. Eventually my temporary car permit expires on 15/09 and the grace period starts. At this point he is not even responding to my messages. On 4/10/22 I decide to reach out to the manager, same day I receive the papers and he says he will send the red triangle, 5/10 I go get the Motor Vehicle license only to find out the Roadworthy Status of the car has expired and I can’t get the disk until I do it. I drive to Bloemfontein the following day and immediately get it done, with the number plates. I send proof of everything I had to pay to both MJ and the manager on 10/10/22 and they say I must send banking details to refund me only for the roadworthy test. I send proof 12/10/22, I follow up on that refund 26/10/22 and he said he is going upstairs to check Today is the 4/11/22. Never received a refund and never received a red triangle till now, AND ZERO COMMUNICATION from both MJ Roberts and the manager. I honestly don’t know if this is a race thing or ***ism thing but I would never advise any young, female, first time car buyer to use their services. Especially if u don’t even have an older person in your life to help u through the process. I have seen the experience my friends got from other dealerships and it was way way way better, they got refunds for the money they spent within two days, they got their cars got delivered at that small town we live in, they got orientation and things explained to them when the car got delivered. I got none of that and reaching out to the manager and even communicating my mental state about this whole process did not help because am still receiving the same treatment. Unfortunately running behind them is not healthy, I never want to speak and communicate anything to them ever again I have just decided to let it all go and focus on the last trimester my pregnancy. But honestly wouldn’t advise u to use their services, once you sign those papers you are on your own.