Motus Select East Rand

We bought a demo model Kwid dynamic at Motus East Rand branch. The vehicle was brought from the Vereeniging branch, but the spare keys were "forgotten". We were assured that there is a spare key. A YEAR DOWN THE LINE and we still don't have the spare key. We have been through all the excuses in the book! From its on its way with the driver, to the manager at Vereeniging is on leave, then off sick. As this vehicle was purchased to be used by my daughter (varsity student) I was very concerned that a spare key is somewhere out there. I was assured it is at the Vereeniging branch. Then all of a sudden no one knows where the spare key is. Then we went through then saying a spare key has been ordered, and we must bring the vehicle in for "recoding". The car was at them for DAAAAAYS, just to find out the spare key was never ordered. Key has to come from overseas. Today I was phoned and finally the correct key has arrived and we must bring the vehicle in. Then I was told that the actual spare key has not been found and no one can account for when or where it went missing. This means, we would get a spare key today coded to the main key, but still there would be another key out there with the exact same coding!!! Really!! Do you really want me to send my daughter out in the world with that risk? Do you know that claiming from insurance without forcible entry is extremally difficult? You have had a YEAR with the "money in the bank" and you want us to be satisfied with this type of service. There has been numerous visits to the branch, phone calls to the sales person, managers, maintenance managers, etc. - all at our expense, not to mention frustration, time off work, time off from studies. The service offered before buying from this branch is definitely not the service received after you banked the money. The "past the buck" attitude is not acceptable. The "advantage" of several Motus branches was used as an excuse for poor and unacceptable accountability.