RN
Roshlin N

1 reviews | Active since May 2024

01 May 2024, 13:12

Motus - Honda Sandton and KIA Bryanston (Non-existent After Sales Service)

I purchased a 2020 KIA SORENTO 2.2D EX A/T from Motus Honda Sandton/KIA Bryanston and took delivery on the 5th March 2024. I spoke to the salesman on the 09th April 2024 advising them of the below faults that I picked up on the vehicle in just over a month of delivery:

1. Right hand side headlight has moisture collecting on the inside which should not be happening. (Safety Hazard - Family Vehicle) 2. Front bumper alignment seems to be off again from my initial check below. Seems like it will need to be redone. 3. Also the brakes are making a grinding sound when coming to a stop which also does not sound right.

I then dropped of the vehicle at the dealership on the 12th April 2024 and was advised today (01st May 2024 - 20 Days Later) that the vehicle is ready for collection and the faults identified above have been resolved. Only to pick up my car with the headlight still having the moisture on the inside (looks the same as when I dropped off the vehicle) and was advised that it is too expensive to replace and that it was "re-sealed". Which is clearly not working. Advised that the moisture "will dry" in a few days. (What a joke)

Upon closer inspection I also see that the bumper that was "replaced" (With a new bumper) is not done correctly with clips missing from under the wheel arches and gaps that don't look right to me as well.

I would like this matter to be addressed by the Motus head office as I have been given the run around by the dealership telling me that they are waiting on the new headlight to be delivered (as per the email trail that I have) so that the repairs can be completed (No new headlight). I was sold a vehicle that was not up to standard (with the bumper and headlight fault "covered up") and now I am stuck with these challenges with no positive outcome in-sight.

I would like to be contacted by Motus in order to discuss the way forward.

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Replies (1)
Motus Select
Motus Select's reply02 May 2024, 08:43
Official
Hi  Roshlin we apologize for the unsatisfactory experience you have received we will escalate this to the dealer management and higher for further assistance Regards, MS