1 reviews | Active since Nov 2010
Most terrible service and attitude
I bought a demo Kia Cerato Koup from Jurie Imperial Fountains in November 2014. All went well until I took delivery of the car where he didn't do an inspection with me. When I got home and went through the car, i found empty alcohol bottles at the back with a CV and business cards from Kia staff. I complained about this and told them I want another vehicle which I got.<br> <br> Now with the other vehicle they handed me, I am still sitting without number plates for almost three months now, I am still waiting for the spare key. When I asked Jurie when will this now be sorted out because it is impossible that it takes so long, he rep**** with a very snotty e-mail.<br> <br> Do not buy from this dealer and sales person, they don't care about their customers. I will never refer this dealer, trade my vehicle in with them (I do buy a new vehicle every two years) or take it their for a service!<br> <br> I also work in the motor industry and have never come across service like this.
Thank you for bringing this to our attention.
Please allow us to investigate the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Thank you for bringing this to our attention.
Please allow us to investigate the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
