Most Bad Customer Service

My daughter bought a Kia Rio at Imperial Kia in Menlyn 224 Garsfontein Road. They gave her a car which was in a very bad state. I took the car back to them, I met with the manager by the name of Siphiwe Mtshali who promised to fix the car and bring it back with licence disc and the number plates. We also reported the funny sound that was coming from the engine, his promise was the technical problem will also be fixed. They took the car for about 3 - 4 weeks. The car came back still with the technical problem, no licence disc and no number plates. Weve been sending them messages asking for the number plates and the disc. Nobody is prepared to help us. The permit is expiring on 11 December we still struggling with their most bad customer service. I will never in my life send a friend to that garage. Their focus is only on sales not customer satisfaction".

Zanele