LC
Lisa C

1 reviews | Active since Sept 2020

16 Sept 2020, 13:56

Misrepresentation

I bought a 2018 Renault Sandero from the Garsfontein Road branch in Menlyn Pretoria. At the time I was informed that the car had the balance of a 3 year warranty and that the car had been recently serviced. The car only has a 2 year warranty. The service history book I received is stamped as serviced. It transpires that this is not the case. It was serviced 12 months ago and now after less than 3 months I need to service the car. I see this as blatant misrepresentation of the facts. These facts swayed my decision to buy the car. No discount was offered at the time of purchase and I now have to pay for a service.

0
Replies (3)
Motus Select
Motus Select's reply16 Sept 2020, 16:09
Official
Good day Lisa

As of 1 July, Menlyn Multifranchise is not part of Division anymore. 

I will forward your complaint to the DP and copy in the Franchise Executive and yourself.

Regards

Carike
LC
Lisa C's update17 Sept 2020, 16:05
Reviewer Update
Thank you. Ridhwaan contacted me immediately and the car was serviced today.
Motus Select
Motus Select's reply17 Sept 2020, 16:48
Official
Thanks for the feedback Lisa,. I'm very glad all is sorted.

Regards

Carike