SM
Sinetemba M

1 reviews | Active since Dec 2015

30 Jul 2024, 13:48

****med, sold me a car under false information

****med by such a supposed "legit dealership". I write this review after writing Motus Table view an email last week Wednesday to Tammy and no answer as usual ever since I paid for the sale. On the 15th of June 2024 I made a telephonic enquiry and I was assisted by Chris and upon agreement and video communication due to distance a payment of the vehicle was made in full on the 19th of June 2024. On the 24th of July I'm advised the vehicle service history is incomplete. I immediately informed them via email requesting answers. Vehicle sold at 130 000km with only 3 services recorded that's not what I paid for. The history only contains service records of 15000km, 30000km and then 105000km. This means 45000km, 60000km, 75000km, 90000km and 120000km were not done. What is worse is the car had a 4day delay and the salesman said it's in for service then valet but now no trace of that service being done. This is a big problem for me as the car was said to be "service record up to date".

0
Replies (3)
Motus Select
Motus Select's reply15 Aug 2024, 12:44
Official
 Hi Sinethemba,  we apologize for the unsatisfactory experience you have received we will escalate this to the management and higher for further assistance Regards, MS    
SM
Sinetemba M's update28 Aug 2024, 06:51
Reviewer Update
Hi Motus, any progress on this matter?
SM
Sinetemba M's update26 Nov 2024, 10:17
Reviewer Update
Your service is just shocking, since the 15th of August you have been escalating with no feedback. I promise I won't rest until this matter is resolved to my satisfactory.