Manager yelling at customer - Imperial Select Roodepoort

Manager yelling at customers

3rd Review: My car is supposed to be ready and fixed today, like i said yesterday, imperial select have not phoned us to let us know what is happening with the car.

We phoned again today, just as their lines are recorded, so are ours - i have proof that Richard said the car will be ready today 16 Novmeber 2018. When my fiance phoned, Richard YELLED at him telling him saying he has no control over whats going on - my fiance actually asked him "who does he think he is yelling at a customer?". Richard then went on to say he was admitted into hospital and so he cannot control everything. And he ****, saying he did not say the car will be ready today, my fiance had to tell him that he has proof that he said that.

Richard here are a few things you and your branch can control: - Your quality of your cars - Your honesty, if a car has NOT gone through checks dont say it has - Fixing a car PROPERLY after the first time - Your temper, you are dealing with a customer, not whoever the heck you think you are dealing with! - Lastly, communication - proper effective communication, you get someone in your branch to let us know if the welschplug has arrived or not and what is going

I'm giving this till tonight, after that i am escalating it big time. I have records and proof of everything that has happened.

Thank you.